Refund policy
At Bag of Bones, each order is carefully inspected before it is packed and shipped. Because of this, all sales are final and we do not accept returns, exchanges, or refunds for change of mind, sizing issues, or personal preference.
Please make sure to review the product description, size information, and order details carefully before placing your order.
Damaged, Defective, or Wrong Items
Please inspect your order as soon as it arrives. If your item is damaged, defective, or you received the wrong item, contact us as soon as possible at bagofbones.atw@gmail.com with your order number and clear photos of the issue.
We will review the situation and, if approved, we will work with you to make it right. Depending on the issue, this may include a replacement, repair, store credit, or refund.
Items must be unworn, unused, and in their original condition for us to review the issue.
Final Sale Items
All Bag of Bones items are final sale unless the item arrives damaged, defective, or incorrect.
We do not accept returns or exchanges for:
- Change of mind
- Incorrect size selection
- Personal preference
- Minor colour or wash variations
- Slight differences caused by the garment’s finish, production process, or screen display
For acid-wash or specially finished garments, slight variation from piece to piece is part of the intended design and does not qualify as a defect.
Unauthorized Returns
Please do not send any items back without contacting us first. Items returned without prior approval will not be accepted.
Refunds
If a refund is approved, it will be issued to your original payment method. Please allow up to 10 business days for the refund to be processed after approval. Your bank or credit card provider may take additional time to post the refund to your account.
Original shipping fees, duties, taxes, and other delivery-related charges are non-refundable unless the issue was caused by an error on our part.
Order Cancellations
Once an order has been placed, we cannot guarantee changes or cancellations. If you made a mistake with your order, contact us immediately at bagofbones.atw@gmail.com and we will do our best to help before the order is shipped.
Once an order has been shipped, it cannot be cancelled.
Legal Rights
This policy does not limit any mandatory consumer rights that may apply in your location. If local laws require a different return, cancellation, or refund process, we will follow the applicable legal requirements.
Contact
For any return or refund questions, contact us at: