Shipping policy
At Bag of Bones, we offer worldwide shipping where carrier service is available. Shipping costs are calculated at checkout based on your location, order details, and the available shipping options.
Order Processing
Orders are carefully inspected, packed, and prepared before shipping.
Please allow up to 7 business days for your order to be processed and shipped after purchase. Processing times may be longer during product launches, high-volume periods, holidays, or other circumstances outside our control.
Once your order has been shipped, you will receive a shipping confirmation email with tracking information, if tracking is available for your selected shipping method.
Shipping Times
Delivery times are estimates only and are not guaranteed. Actual delivery times may vary depending on your location, the shipping carrier, customs processing, weather, public holidays, and other external factors.
Bag of Bones is not responsible for shipping delays caused by carriers, customs, strikes, service interruptions, natural disasters, political events, conflict, border restrictions, or any other situation outside our control.
Worldwide Shipping
We ship internationally where available. However, some countries, regions, or addresses may be unavailable due to carrier restrictions, service suspensions, customs limitations, sanctions, conflict, strikes, or other delivery issues.
If we are unable to ship to your location after your order is placed, we will contact you and issue a refund for the affected order.
Customs, Duties, and Import Taxes
International customers are responsible for any customs fees, duties, taxes, brokerage fees, import charges, or other costs required by their country.
These fees are not included in the product price or shipping cost unless clearly stated at checkout. Bag of Bones does not control these charges and cannot predict what they may be.
If you refuse to pay customs, duties, or import fees and the package is returned to us, the original shipping cost and any return-related fees may be deducted from any refund, where applicable.
Address Accuracy
Please make sure your shipping address is complete and accurate before placing your order.
Bag of Bones is not responsible for orders that are delayed, lost, returned, or delivered incorrectly due to an incorrect or incomplete address provided by the customer.
If a package is returned to us because of an incorrect address, failed delivery attempt, refusal, or failure to collect the package, the customer may be responsible for additional shipping fees to have the order resent.
Lost, Delayed, or Stolen Packages
Once an order has been shipped and handed over to the carrier, the package is under the responsibility of the shipping carrier.
Bag of Bones is not responsible for packages that are lost, delayed, damaged, stolen, or marked as delivered by the carrier. However, if there is an issue with your shipment, contact us at bagofbones.atw@gmail.com and we will do our best to assist where possible.
For missing or delayed packages, customers may also need to contact the shipping carrier directly to open a claim or investigation.
Bag of Bones is not responsible for packages that are marked as delivered but are missing, stolen, or misplaced after delivery.
Shipping Damage
If your package arrives damaged, please contact us as soon as possible at bagofbones.atw@gmail.com with your order number and clear photos of the package and item.
We will review the issue and help determine the next steps. Depending on the situation, a claim may need to be filed with the shipping carrier.
Order Changes and Cancellations
Once an order has been placed, we cannot guarantee changes or cancellations. If you notice an issue with your shipping address or order details, contact us immediately at bagofbones.atw@gmail.com.
Once an order has shipped, we are unable to cancel it or guarantee address changes.
Shipping Fees
Shipping fees are non-refundable unless the issue was caused by an error on our part.
If an order is returned to us because of refusal, failed delivery, customs issues, or an incorrect address, the original shipping cost will not be refunded.
Contact
For shipping questions, contact us at: